Frequently Asked Questions (FAQ) - Waikino.com
At Waikino, we aim to make your shopping experience seamless. Below are answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to contact us at support@waikino.com.
1. What products do you offer at Waikino?
We specialize in high-quality baby and children’s products, including toys, clothing, accessories, and essentials to support your child’s growth and development.
2. How can I place an order?
Placing an order is simple:
1. Browse through our collection.
2. Select the item you wish to purchase and add it to your cart.
3. Proceed to checkout, enter your shipping details, and choose a payment method.
4. Confirm your order, and you’ll receive an email confirmation.
3. What payment methods do you accept?
We accept a wide range of payment methods, including:
• Major credit cards (Visa, MasterCard, American Express)
• PayPal
• Google Pay
• Apple Pay
4. How long will my order take to ship?
We aim to process and ship orders within 1-2 business days. Delivery times vary based on your location:
• Domestic (U.S.): 3-7 business days
• International: 7-14 business days
5. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this to track the status of your delivery.
6. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and times vary depending on your location. Please refer to our Shipping Policy for more details.
7. What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. For more details, please visit our Refund Policy page.
8. Can I cancel or modify my order?
You can cancel or modify your order within 12 hours of placing it, as long as it hasn’t been processed or shipped. For more details, refer to our Order Cancellation Policy.
9. What should I do if I receive a defective or wrong item?
We apologize for any inconvenience. Please contact our customer support at support@waikino.com within 7 days of receiving the item. We will arrange a replacement or refund for defective or incorrect items.
10. Do you offer gift cards?
Yes, we offer gift cards that are perfect for baby showers, birthdays, and special occasions. You can purchase them directly from our website.
11. How can I contact customer support?
Our friendly customer support team is here to help! You can reach us via:
• Email: support@waikino.com
• Contact form on our website.
12. Are your products safe for babies and children?
Absolutely. We prioritize safety and quality, ensuring that all our products meet stringent safety standards and are free from harmful chemicals.