Shipping Policy - Waikino.com
Thank you for shopping with Waikino.com. We strive to provide a seamless shipping experience for our customers. Below are the details regarding our shipping policies.
1. Shipping Rates and Options
• Domestic Shipping: We offer standard shipping within the [Your Country]. Shipping costs are calculated based on the order total and delivery location.
• International Shipping: We also ship internationally. Shipping rates vary depending on the destination and order weight.
2. Order Processing Time
• Processing Time: Orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays.
• Shipping Time: Delivery times vary based on your location:
• Domestic (U.S.): Typically 3-7 business days.
• International: Typically 7-14 business days, depending on customs and shipping carrier.
3. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
4. Shipping Delays
While we strive to meet estimated delivery times, occasional delays may occur due to factors such as weather, customs processing, or carrier issues. We appreciate your patience and understanding.
5. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
6. Lost or Damaged Packages
• Lost Packages: If you believe your package is lost, please contact us at support@waikino.com. We will assist in tracking down the shipment or processing a replacement if applicable.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will work to resolve the issue by arranging a replacement or issuing a refund.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions due to their nature or regulatory requirements. If this affects your order, we will contact you to discuss alternative options or provide a refund.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
For any questions or concerns regarding shipping, please contact us at support@waikino.com. Our customer service team is here to assist you.