Refund Policy
At Waikino, we take pride in delivering high-quality products for babies and children. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our refund policy is here to assist you.
Eligibility for Returns
• Timeframe: You have 30 days from the delivery date to initiate a return.
• Condition: To be eligible, items must be:
• Unused, unwashed, and in the same condition as when received.
• In their original packaging with all tags attached.
• Exemptions: The following items are non-returnable:
• Personalized or custom-made products.
• Items that pose hygiene risks, such as bibs, pacifiers, and teething toys, if packaging has been opened.
Refund Process
• Inspection: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will issue a refund to your original method of payment within 7 business days.
• Deductions: Original shipping costs are non-refundable. If your order included free shipping, we may deduct the standard shipping cost from your refund.
Exchanges
• We replace items only if they are defective or damaged. If you received a faulty item, please contact us at support@waikino.com within 7 days of receipt, and we will arrange an exchange or issue a replacement.
Non-Refundable Items
• Gift cards and final sale items are not eligible for return or refund.
• Products damaged due to misuse or negligence.
Return Shipping
• You are responsible for covering the shipping costs for returns, unless the item was damaged or incorrect upon arrival.
• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Late or Missing Refunds
• If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing times may vary.
• If you have followed these steps and still have not received your refund, contact us at support@waikino.com.
Contact Information
For any further inquiries regarding our refund policy, please contact us at support@waikino.com. Our customer service team is always ready to assist you.